Refund Policy

1 Overview

At SastaOTP, we want you to be satisfied with our service. This Refund Policy outlines the circumstances under which refunds are issued and the process to request one.

2 Eligible for Refund

• Technical failure: You were charged but SMS was never delivered due to our system error
• Double charge: You were charged twice for the same order
• Incorrect deduction: Balance was deducted incorrectly due to a platform bug
• Service unavailable: You deposited funds but the service you needed was unavailable and you could not use your balance

3 Not Eligible for Refund

• SMS was received successfully but you no longer need the code
• You entered the wrong code after receiving it
• The third-party service (WhatsApp, Telegram, etc.) rejected the number — this is outside our control
• Account suspended due to Terms of Service violations
• Deposits made more than 30 days ago
• Deposits made via promotional or bonus credits

4 How to Request a Refund

5 Refund Method

• Wallet Credit (Default): Refunds are credited to your SastaOTP balance — fastest option, processed within 24 hours.
• Original Payment Method: Available for deposit refunds only. Processing time: 5–7 business days. Payment gateway fees (if any) are non-refundable.

6 Contact for Refunds